Produced by Sara Fijo / Gondola Films for the World Bank Micro-documentaries written and made by José M. Borrell Integrated care assistance units offer citizens quick access to various public services, such as identification card, work permit , passport, traffic fines, unemployment insurance and job availability, among others. The case will not only cover the establishment and operations of these "one-stop shops", but will also review a special monitoring by the government regarding the time citizens spend online and periodic quality services.